Ask the customer to send items to be exchanged. If your product is of such high value that you cannot give it away to the customer for free, you should negotiate with the store for the customer to send the product in exchange. The store will be responsible for all shipping costs. Because the store was the one who made the mistake. You should take responsibility until the end. It will allow you to win more customers than having them take responsibility for all the shipping themselves. Send new item requests to customers immediately. If the cost of that product is not very high If it's lost without getting a refund, it still won't affect the store. We recommend that you send the new item to the customer. Will be able to buy hearts more effectively than waiting and waiting. Check the product carefully before packing.

If the store starts sending missed products frequently, it is recommended that the store become more strict with the Phone Number List system for packing your products. You should re-check the product before closing the box every time. If a store uses Fillgoods' system, it will be able to print a cover page that shows product information. that can be sent to individual customers This allows the product packing team to re-check the package before sealing the box again. It will greatly reduce errors. Check the customer carefully first. Don't panic yet. Customers who often say they sent the wrong product, are they real customers? It wouldn't hurt to check again if you use the Fillgoods system that remembers every customer's history from the first time.



Whether it's difficult to search, name, tracking number, or phone number, that customer's information will be displayed immediately. Now whether it's a real customer or a fake customer, we'll know for sure. Fillgoods online store management system Accurately enhance business efficiency The problem of sending the wrong product to the wrong customer will be eliminated. With an intelligent order management system that can remember every customer's history from the first time. Easily search for historical data Complete with a complete order cover printing system Provide complete information including name, address and product list of that customer. Allow the product packing team to check the products before sealing without any mistakes.